Return & Refund Policy

Last updated: 02/12/2026

Due to the nature of our products, all sales are final. Alamo3DResins sells consumable materials that are sensitive to handling, storage conditions, and contamination. For this reason, we do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect (non-defective but wrong order), as well as opened or have been slightly used products, please contact us within the 21-day return window after delivery. Include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging (if possible)

We will evaluate the issue and, if approved, we can provide a replacement/exchange at no additional cost by mail. Refunds can be issued at our discretion. Allows us 7 days to issue refund after refund approval.

Shipping Issues

Once an order has been shipped, we are not responsible for delays caused by the carrier. However, if your package is lost or arrives damaged, please contact us and we will work with the shipping carrier to resolve the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products

• Products damaged due to improper storage or handling after delivery

Questions

If you have any questions about your order, product compatibility, or printing recommendations before purchasing, please feel free to reach out, we’re always happy to help.

📧 Contact us at: guillermo.ramirez@alamo3dresins.com